This guide will walk you through the process of adding a custom subdomain to your account, allowing you to White Label the base URL of your Virtual Booth and Microsites so they can point to your own domain. For example, a custom White Labeled URL might look like this:
app.acmephotocompany.com/pax2025/booth
To use the White Label feature you must subscribe to the Agency plan.
1. Create a Subdomain
Let’s say for example your company's website is acmephotocompany.com. You cannot use acmephotocompany.com without breaking your website. Your only option is to create a subdomain for acmephotocompany.com.
An example of a subdomain is app.acmephotocompany.com
The subdomain can be anything you want that you want it to be. For this example, we are going to use the word ‘app’ in front of our root domain but it can essentially be anything that you would like.
How to create a subdomain is going to vary depending on your web host but here is a guide from some of the more popular web hosts:
We recommend NameCheap but please contact your web host on how to create a subdomain if you do not see it above.
2. Add a Subdomain To Your White Label Settings
Go to the Settings section of your PicPic Social dashboard.
Navigate to the White Label section.
Click the blue + button to add a new domain.
To access the White Label section you must be subscribed to the Agency plan.
Enter the subdomain that you have decided on. For our example, we are going to use testing.acmephotocompany.com for our subdomain.
3. Update Your Domain DNS Settings
In your domain’s DNS setting please create a CNAME record and TXT record with the following content you are provided:
NameCheap
Please pay attention to how the Name and Content/Value are added in the Namecheap example below. Every host is going to have different requirements.
For NameCheap, only dbaa28e3.testing is needed. The root domain, acmephotocompany.com is not needed.
Once the CNAME and TXT records are properly entered, click the Verify button in the PicPic Social dashboard White Label settings to confirm. It may require 24-48 hours for your DNS settings to propagate so that they can be verified.
If it’s an established domain that you purchased previously, it can propagate and be verified as soon as 5 minutes after being created like below:
4. Select Your White Labeled Domain In Your Event Settings