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VSS - Frequently Asked Questions (FAQ): Virtual Sharing Station Connectivity & Compatibility
VSS - Frequently Asked Questions (FAQ): Virtual Sharing Station Connectivity & Compatibility

Got questions on connectivity or compatibility? Our FAQ has you covered for a smooth event experience. 🤔💡

Mathieu Gordon avatar
Written by Mathieu Gordon
Updated over a week ago

  1. Question: I can't access the Virtual Sharing Station website. What could be the reason?
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    Answer: A few factors might be the cause of this...
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    • Internet Connection: Ensure you have an active internet connection by trying to access other websites.
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    • Browser Compatibility: Some older browsers may not support our platform's features. Please update your browser to the latest version or try accessing the website using a different browser.
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    • Server Issues: On rare occasions, our servers might be undergoing maintenance or facing issues. If you suspect our servers are down, please get in touch with our support team at support@picpicsocial.com.
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  2. Question: The website loads, but not the images. Why is this happening?


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    ​Answer: This could be due to...
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    • Slow Upload Speeds: Ensure that your upload speed is consistent. Visit websites like speedtest.net to verify your speed.
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    • Cache Issues: Try clearing your browser cache and then reloading the page.
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    • Device Server Issues: Ensure your device server is started/running and the gallery upload queue is not paused.
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  3. Question: The layout of the Virtual Sharing Station looks distorted on my device. How can I fix it?
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    Answer: Your device or browser might be causing this:
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    • Update Browser: Older browser versions might not render modern websites correctly. Please make sure you're using the latest version.
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    • Zoom Levels: Check if you accidentally zoomed in or out on the webpage. Please set the zoom level to 100% for optimal view.
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    • Device Compatibility: The website is optimized for most modern devices, but if you're using an older device, consider upgrading or accessing the site from another device.
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  4. Question: Why does the Virtual Sharing Station disconnect or lag during peak usage times?
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    Answer: High traffic can sometimes strain the servers or your internet connection...
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    • Server Load: We've optimized our servers for high traffic, but extreme spikes might cause temporary lags. This is usually resolved quickly.
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    • Internet Bandwidth: Ensure that the venue's internet isn't being overwhelmed by multiple devices using it simultaneously.
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  5. Question: I've added the Virtual Sharing Station to my iPad's home screen, but it's still not full screen. Why?
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    Answer: This might be due to...
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    • iOS Version: Ensure that your iPad's operating system is current. Older versions do not support this feature correctly.
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    • Browser Issue: Make sure you are using the Safari browser, as other browsers on iOS might not support this feature as expected.
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  6. Question: What do I do if the Virtual Sharing Station is unresponsive or slow?


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    ​Answer: Please take a look at these steps...
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    • Refresh: Sometimes, a simple page refresh can solve minor hiccups.
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    • Check Internet Connection: A stable connection is crucial. Consider switching to a better network if the internet is slow or intermittent.
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    • Browser Extensions: Some browser extensions can interfere with website functionality. Please try accessing the site in incognito or private mode to see if it

      resolves the issue.
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  7. Question: Which browsers work best with the Virtual Sharing Station?
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    ​Answer: The Virtual Sharing Station is optimized for all modern browsers. However, for the best experience, we recommend using the latest Safari and Google Chrome versions.
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  8. Question: Do you know if I can access the Virtual Sharing Station offline?


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    ​Answer: No, the Virtual Sharing Station is a web-based platform and requires an active internet connection for access and functionality. If you want an offline option, please look into the iPad sharing station and the Router QR-sharing mode in PicPic Slide.
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  9. Question: Does the Virtual Sharing Station support 5G networks?
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    ​Answer: Absolutely! The Virtual Sharing Station is designed to function optimally on all modern networks, including 5G. As always, the speed and performance will depend on the network's stability and coverage in your area.


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  10. Question: I have other technical issues not covered here. What should I do?

    Answer: Please get in touch with our dedicated support team via chat or email. We're here to assist you 24/7 and ensure your events run smoothly!

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