If you have missing photos from your online gallery it may be caused by the following reasons:

  1. Your gallery upload queue is paused

  2. Your internet speeds are too slow to upload

Your gallery upload queue is paused

  1. Open the PicPic Social Device Server

  2. Click Gallery Upload

  3. Click START to make sure gallery uploading is enabled

Your internet speeds are too slow to upload

If you are at the event, you may find your internet speeds are too slow to upload and your queue will be filled. You can verify your internet speeds by going to speedtest.net and checking your upload speeds.

Your upload speeds should be at least 10MBPS.

To fix this you have two options:

  1. Switch to another source of internet and see if the files process in the queue

  2. Tell the guests the files will be available by the end of the night when you get to a better source of internet (your home or office).

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